REFUND AND REPLACEMENT POLICY

1. Charges

This Site reserves the right to charge subscription and / or membership fees in respect of any part, aspect of this Site & Service/s and/or product/s upon reasonable prior notice. Such notice will be appearing on the site by displaying the new / revised charges for the service/s and/or product/s as offered from time to time with or without modifications & on such display it will be presumed to be read by all users whether registered or not & no further notice would be required. The same will apply for any service/s or products, which are currently being offered without any charges, whenever made chargeable.

2. Refund policy

Access-tech Limited. does not refund any fees paid towards the issuance of a Digital Certificate after the issuance of the Certificate. Access-tech Limited. may refuse to issue a Certificate to any person, at its sole discretion, without incurring any liability or responsibility for any loss or expenses arising out of such refusal. Upon a refusal to issue a Certificate, Access-tech Limited. will refund to the Certificate Applicant any paid Certificate fees, unless the Certificate Applicant submitted fraudulent or falsified information to the RA or failed to submit documentary evidence in support of the Certificate Application within 15 days of the application. In such a case the fee will not be refunded. Any claim for refund will not be entertained in case of any wrong data entry done by the subscriber which causes no or wrong data entry in certificate. Request for refund of payment made to Access-tech Limited must be made within 5 business days of date of payment. Your request for a refund terminates your rights to use the Access-tech Limited services and any related warranties. Refund of the fees you paid to Access-tech Limited is the maximum relief granted in any event, including but not limited to computation error, printing error, filing error, filing delay, data leakage, security breach, data loss, or non availability of service

3. Certificate Download & Certificate Delivery

A notification is sent to subscriber that the certificate is ready to be downloaded. Along with this notification, an authentication code to download certificate is sent to subscriber. Certificates are made available to subscribers by allowing them to download them from Access-tech Limited web site for a period of 15 days and no charge will be levied in case of download failures / errors during this period. Downloading the certificate constitutes by the subscriber?s acceptance of the certificate. As the issuance of certificate is online process, the download of certificate by the subscriber will be construed as delivery of certificate. In case there is a failure during the download process and the certificates are not sent by the CA server, the subscriber will be allowed to download again. In case the subscriber claims that he has not been able to download the certificate though the server has sent it, the subscriber will have to send in a new certificate application request and the old certificate will be revoked. The charges will be at the discretion of Access-tech Limited

4. While downloading your certificate please take care of the following points

  • While requesting for certificate make assure that your browser should be either IE 6.0/Netscape 4 or above.

  • Please remember your Application Identification Number to make correspondence with Access-tech Limited.

  • Subscriber should claim for their certificate within 15 days of their enrollment otherwise they may lose it.

  • Please check that your mailbox is having sufficient space so that the mail sent from Access-tech Limited will not be bounce because if it bounce than you will lose your certificate forever.

  • Access-tech Limited recommends that all subscribers should use hardware cryptographic modules rated at a minimum of FIPS 140-1 level 1 or equivalent

  • Subscriber shall take reasonable measures for the physical protection of his smart card / e-Token to prevent its misuse.

  • For secure mail communication like digitally signing and encryption, the e-mail id against which the certificate is requested should be POP based mail Ids for configuring with mail clients like Outlook Express, Microsoft Outlook etc.

5. Copyright and Trademarks

Unless otherwise stated, copyright and all intellectual property rights in all material presented on the site (including but not limited to text, audio, video or graphical images), trademarks and logos appearing on this site are the property of Access-tech Limited, its parent, affiliates and associates and are protected under applicable Indian laws. Any infringement shall be vigorously defended and pursued to the fullest extent permitted by law.

6. Disclaimer of Warranties and Liability

All the contents of this Site are only for general information or use. They do not constitute advice and should not be relied upon in making (or refraining from making) any decision. Any specific advice or replies to queries in any part of the Site is/are the personal opinion of such experts/consultants/persons and are not subscribed to by this Site. The information from or through this site is provided on "AS IS" basis, and all warranties, expressed or implied of any kind, regarding any matter pertaining to any goods, service or channel, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement are disclaimed and excluded. Access-tech Limited., its directors, employees, agents, representatives and the authors and its parent, affiliates and associates shall not be liable, at any time for damages (including, without limitation, damages for loss of business projects, or loss of profits) arising in contract, tort or otherwise from the use of or inability to use the Site, or any of its contents, or from any act or omissions as a result of using the Site or any such contents or for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorized access to, alteration of, or use of information contained on the site. No representations, warranties or guarantees whatsoever are made as to the accuracy, adequacy, reliability, completeness, suitability or applicability of the information to a particular situation. Certain links on the Site lead to resources located on servers maintained by third parties over whom Access-tech Limited has no control or connection, business or otherwise as these sites are external to Access-tech Limited. You agree and understand that by visiting such sites you are beyond the Access-tech Limited website. Access-tech Limited therefore neither endorses nor offers any judgement or warranty and accepts no responsibility or liability for the authenticity/availability of any of the goods/services/or for any damage, loss or harm, direct or consequential or any violation of local or international laws that may be incurred by your visit and/or transaction/s on these sites. Please refer to our Disclaimer

7. Indian Law

The Agreement shall be governed by the Laws of India. The Courts of law at Bangalore shall have exclusive jurisdiction over any disputes arising under this agreement.

8. Entire Agreement

These Terms of Service constitute the entire agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. There are risks associated with utilizing internet and short messaging system (chat) based information and research dissemination services. Users/subscribers are advised to understand that the services can fail due to failure of hardware, software, and Internet connection. While we ensure that the email/messages are delivered in time to the user/subscribers, the delivery of these email/messages to the customer's email inbox or message center is the responsibility of the email/messenger's service provider Network. Email/messages may be delayed and/or not delivered to the user/subscriber's inbox or chat box on certain days, owing to technical reasons that can only be addressed by the service provider, and Access-tech Limited. who owns Access-tech Limited and group companies associated with it and/or its employees cannot be held responsible for the same. Access-tech Limited hereby expressly disclaims any implied warranties imputed by the laws of any jurisdiction. We consider ourselves and intend to be subject to the jurisdiction only of the courts of the Bangalore in India. If you don't agree with any of our disclaimers above please do not read the material on any of our pages. This site is specifically for users in the territory of India. Although the access to users outside India is not denied, Access-tech Limited shall have no legal liabilities whatsoever in any laws of any jurisdiction other than India. We reserve the right to make changes to our site and these disclaimers, terms, and conditions at any time. I HAVE CAREFULLY READ AND UNDERSTOOD THE TERMS AND CONDITIONS MENTIONED HEREINABOVE AND HEREBY CONFIRM MY ACCEPTANCE TO THE SAME. I SHALL ADHERE TO ALL THE TERMS AND CONDITIONS MENTIONED IN THIS TERMS OF SERVICE.